Last updated: January 2025
BahasaBridge Support is committed to protecting your privacy and ensuring the security of your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international data protection standards.
We collect information necessary to provide our AI-powered customer support services, including business contact details, support ticket data, communication logs, and usage analytics. This data enables us to deliver accurate translations and maintain service quality.
Your data is used exclusively to provide customer support services, improve AI translation accuracy, generate service analytics, and ensure platform security. We do not sell or share your data with third parties for marketing purposes.
Our AI systems process customer communications to provide translation services and improve response accuracy. All processing is conducted within secure, encrypted environments with strict access controls.
All data is stored in secure, encrypted databases with regular backups. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your information.
We retain customer data only as long as necessary to provide services and comply with legal obligations. Support tickets and communications are typically retained for 24 months unless longer retention is required by law.
You have the right to access, correct, or delete your personal data. You may also withdraw consent for data processing where applicable. Contact us to exercise these rights or for any data protection inquiries.
When necessary for service delivery, data may be transferred to secure servers in other jurisdictions. All transfers comply with PDPA requirements and include appropriate safeguards.
We use essential cookies for platform functionality and analytics cookies to improve our services. You can control cookie preferences through your browser settings or our cookie banner.
Our platform integrates with WhatsApp, email providers, and CRM systems. These integrations are governed by strict data processing agreements to ensure your data remains protected.
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by PDPA and implement immediate remediation measures.
Our services are designed for business use and we do not knowingly collect personal information from individuals under 18 years of age.
We may update this privacy policy to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or platform notifications.
For privacy-related inquiries or to exercise your data protection rights, contact our Data Protection Officer at privacy@bahasabridge.com or call +60 13-582 6904.
BahasaBridge Support maintains compliance with PDPA, ISO 27001 security standards, and industry best practices for data protection. Regular audits ensure ongoing compliance with all applicable regulations.
This privacy policy is effective as of January 1, 2025, and applies to all data collected from that date forward.